As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Job Description for Jr. ERP Support Officer
- Knowledge of ERP and its Functionalities.
- Help customers with their use of Business Apps.
- Manage & delivery support/training programs and ensure that training requirements are met.
- Amend and revise support & training programs as necessary, in order to adapt to internal changes in the work environment.
- Help and coordinate team members & managers solve specific training & support problems.
- Identify and implement training best practices using lessons learned, industry standards and client feedback.
- Lead and manage internal training and support business end-to-end to meet customer expectations.
- Solve functional problems by investigating.
- Have knowledge on SLA and Escalation Matrix.
- Is able to produce support plans for all levels of the support management.
- Ensure customers' satisfaction and customers' experience.
- Contribute to the improvement of our product & all documentation
- Side projects (recruit and onboard new colleagues, give training, ...)
Requirements:
- A minimum of 1-2 years of experience in the software Industry.
- Bachelor's degree in any IT related discipline.
- Good knowledge of business processes.
- Customer oriented.
- Autonomous and fast learner.
- Solution minded.
- Effective communication and leadership skills, with the ability to mentor and guide team members.
- Excellent written and verbal communication skills.
- Self-motivated, detail-oriented, and able to work independently and as part of a team.
Responsibilities
- Help customers with their use of Business Apps
- Manage & delivery support/training programs
- Produce support plans for all levels of the support management
- Amend and revise support & training programs
- Contribute to the improvement of our product & all documentation
Must Have
- Bachelor's degree in any IT related discipline.
- Minimum of 1 years of experience in the software Industry
- Customer oriented
- Highly creative and autonomous
- Have knowledge on SLA and Escalation Matrix
Nice to have
- Solve functional problems by investigating.
- Autonomous and fast learner
- Self-motivated, detail-oriented, and able to work independently and as part of a team.
- Strong analytical skills
- Good knowledge of business processes
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
