Job Description:
We are looking for an experienced Customer Support Manager to lead our support operations.
You will ensure client issues are resolved quickly and help build a support system that scales
with us.
Key Responsibilities:
● Oversee day-to-day customer support operations
● Build and manage a support team
● Define SLAs and ensure timely issue resolution
● Create helpdesk workflows and a client knowledge base
● Escalate critical issues to the technical team and follow through
Required Skills:
● Excellent client communication and problem-solving ability
● Experience with ERP systems (preferably Odoo)
● Leadership skills and team management experience
● Organized, empathetic, and goal-oriented
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
